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Frequently Asked Question!
To place an order, simply browse our website and add the desired items to your shopping cart. Once you have finished selecting your items, proceed to the checkout page and follow the prompts to complete your order.
We accept various payment methods, including credit/debit cards, PayPal, and FBX bank transfers. At checkout, you will be able to choose the payment method that suits you best.
The delivery time depends on your location and the shipping method selected. We strive to process orders as quickly as possible. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your package.
Yes, you can track your order by using the tracking number provided in the confirmation email. Simply visit the carrier’s website and enter the tracking number to get real-time updates on the status of your shipment.
We have a flexible return policy. If you are not satisfied with your purchase, you may return the item(s) within a specified period (usually 7 days upon arrival) for a refund or exchange. Please review our Returns & Refunds page for more detailed information and instructions.
Absolutely, you can. To do so, you need to sign up either as a user or a customer. You can get in touch with us by clicking on “Let’s Connect”. We might need to ask you some questions, and upon review, we could elevate your account status so you can access our wholesale prices.
Once your account is upgraded, you’ll gain exclusive access to our comprehensive selection of products at wholesale prices. This will allow you to take advantage of more cost-effective purchasing options. Remember to frequently check our site for updates, as we continually add new products to our inventory.
If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes.
Indeed, we provide global shipping to a majority of countries. It’s important to bear in mind that international shipping charges and delivery schedules can differ based on the destination country. At the checkout phase, you will have the option to select your shipping country, and you’ll be shown the related expenses. If there’s no displayed shipping cost, don’t hesitate to reach out to us. We’ll ensure to find the most cost-effective solution for you.
We apologize for any inconvenience caused. If you receive a defective or damaged item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on your preference.
You can reach our customer support team by filling out the contact form on our website’s “Let’s Connect” page. Alternatively, you can send an email to [email protected] or Whatsapp us, which can be found on the same page. We aim to respond to all inquiries within 24 hours.
Yes, we take the security and privacy of your personal and payment information seriously. We utilize industry-standard encryption and security measures to protect your data. Your information will be used solely for the purpose of processing your order and will not be shared with any third parties, except as required by law.
Melaka Aquatic Arena
48-1 Jalan ST Permai 2
Taman Seri Tuah Permai,